Blue Sage Clothing wants to ensure that our customers are 100% happy with their online shopping experience. As such Blue Sage Clothing has implemented the following returns policy for all customers who make an online purchase.
Any item purchased online from Blue Sage Clothing at full price may be returned and the customer will be able to exchange the item or receive a credit note which is valid for 6 months (postage charges are not refundable) provided the following conditions have been adhered to –
- The item is shipped back to Blue Sage Clothing within 7 days of purchase. The cost of the return postage is at the customer’s expense and it is highly recommended that a trackable postage method be used. Blue Sage Clothing will not take responsibility for lost or stolen items.
- All returned items must be in the original saleable condition. Original condition means tags attached, unworn and unwashed. Items that smell of perfume or deodorant, or have make up marks on them will automatically be returned to the customer at the customers expense and no exchange or credit note will be issued. Please be extra careful when trying on newly purchased items for sizing.
- All returned items MUST be accompanied by proof of purchase.
In the event of a manufacturing fault, Blue Sage Clothing will make every attempt to replace the item with a new identical item. If this is not possible, a full refund will be made to the customer once the item has been inspected and provided the item has been returned to Blue Sage Clothing within 14 days.
Refunds will be made by the same method that the customer paid Blue Sage Clothing.
When Blue Sage Clothing receives a returned item, the customer will be notified by email that we received their item. We aim to process all returns within 4 business days. The customer will receive another email from Blue Sage Clothing advising them of the outcome of the return, either confirming a credit note, any postage and handling charges or the expected delivery of an exchanged item.
In the event that the customer has ordered the wrong size, we ask that the customer please contact Blue Sage Clothing immediately so the right size may be put aside for them.
Items bought on sale are not refundable. Items bought at the Mega Boxing Day Sale are final. No exchanges or refunds will be offered.